72-Hour Ads by Axeom

Refund Policy

72-Hour Ads by Axeom, a service of Axeom LLC, Dallas, Texas.
Effective date: October 11, 2026

Read this with the 72-Hour Ads Client Agreement, which has the full service terms (the 72-hour clock, revisions, monthly plans, ownership). If the two conflict, the Client Agreement controls.
This policy controls for 72-Hour Ads. For every 72-Hour Ads purchase made on this website, this Refund Policy replaces the all-sales-final rule in the Axeom LLC Terms of Service and Refund & Chargeback Policy on axeom.com. Those documents still apply to Axeom's other services.

1. What this covers

This policy covers everything you buy on this website: the Test Batch (10 ads), Starter 5 (5 ads), the 48-Hour Rush, and a monthly plan (Monthly 20, Monthly 40 or Custom). VSL edits are ordered by call. The late-batch refund applies to ad batches only. VSL edits have a 48-hour target, and we confirm the price in writing before you pay.

2. If we're late, that batch is refunded

  • The 72 hours start when all your footage and notes are in. That means a link to your footage that opens for anyone who has it, separate takes for each ad named so hooks and bodies can be matched, and your notes on what matters in each ad. We confirm the start time to you by email or message, usually within a few hours during the day. The clock starts when everything is in. If your link does not open or something is missing or unusable, the clock has not started, and it starts once you fix it and we confirm. If we find a problem after the clock has started, we tell you what is missing or unusable, and the clock restarts when it is fixed. Section 3 of the Client Agreement has the full rules.
  • Weekends count. The clock never pauses.
  • If the finished ads for a batch are not delivered within 72 hours, we refund that batch. A batch is delivered when every ad in it is on your private review link.
  • Ads that run 61 to 90 seconds take longer to edit. When you order, we confirm your delivery date with you, and that date is the deadline for that batch.
  • The refund covers delivery time only. It does not cover how the ads perform, and it covers the first delivery only, not revision rounds. Each revision round comes back within 48 hours of your notes.

How much we refund: the amount you paid for that batch. On a monthly plan, we refund those ads at your plan price for those ads: $298.50 for a batch of 10 ads on Monthly 20, and $249.25 for a batch of 10 ads on Monthly 40.

3. The 48-Hour Rush

If you add the Rush (+$97) and your batch comes back after 48 hours but within 72 hours, we refund the $97 Rush only. If it comes back after 72 hours, we refund the whole batch and the $97.

4. If it isn't a fit

We take 4 new clients at a time, so a spot does not go to someone it won't work for. It isn't a fit if you spend under $1,000 a month on Meta ads. The order form checks this and we decline those orders before payment. If you run fewer than 10 video ads a month, that is not a reason to decline: the form offers you Starter 5 (5 ads for $147) instead. If an order gets through and it isn't a fit, we decline it and refund your payment in full. We review every order within one business day, and the refund goes out within one business day of that review. When the money shows up depends on your bank.

5. Monthly plans

  • Monthly plans run month to month, with no minimum, and renew on the day you start.
  • You can cancel any time in Whop. Cancelling stops the next charge. The month you already paid for is not refunded, and nothing is pro-rated.
  • If you would rather have our team cancel it, email info@axeom.com at least 7 days before your renewal date.
  • The late-batch refund in section 2 applies to monthly plans.
  • If you commit to 3 months, you get one free 48-Hour Rush every month. If you leave early there is no fee. The free Rush just stops.
  • If you start a monthly plan within 14 days of your Test Batch being delivered, your $297 is credited toward your first month. We apply it as a credit on your first monthly payment.

6. What is not refunded

  • How your ads perform: views, clicks, leads, sales or any other result.
  • A different style or edit you would prefer after delivery. Use the 2 revision rounds per ad for that.
  • A delay that comes from your side, such as a footage link that will not open or notes that arrive late.
  • A monthly plan period you already paid for.
  • Once the clock has started, all sales are final, except the late-batch refund in section 2 and the Rush rule in section 3.

7. If you pay and never send footage

Send your footage within 30 days of paying. If nothing arrives in 30 days, we email you. You can ask for a full refund within 60 days of paying. After 60 days with no footage, the order is closed and is not refundable.

8. How to ask for a refund

Email info@axeom.com from the email you paid with, and tell us which batch. Refunds go back through Whop to the original payment method. When it shows up depends on your bank.

9. Disputes and chargebacks

If something is wrong, email us first and give us a chance to fix it. We answer every email. A refund this policy owes you never needs a bank dispute. A dispute we cannot fix together is handled as section 12 of our Terms of Service says.

10. Contact

Axeom LLC, Dallas, Texas. Email: info@axeom.com. Governed by the laws of the State of Texas.